Returns

Return Policy Details

No order is complete until you are fully satisfied. Kindly note that sale and value buy items are strictly non-exchangeable and non-refundable. Except for sale and value buy items, you have 14 days from the date you receive your shoes to return an item for a different colour or size (if it’s the same price or more). We aim to issue you a full refund within 14 days from when your return is registered at our warehouse (or refund the difference, if any, in the case of exchange).

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging intact. Shoes must be returned with their original boxes. Naturally, any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. worn, washed, soiled or damaged) will not be refunded and will be sent back to you. Do also note that all cost for return shipping with be borne by the customer and original shipping fees will not be refunded.

For more assistance, contact our customer service team at [email protected] or call us at +603 7859 0930.

Request a Return/Exchange

If you purchased our shoes at our Bangar Village II store, you may only request for an exchange in-store. Just come over to our store with your receipt and our friendy store team will assist accordingly. Kindly note that sale and value buy items are strictly non-exchangeable and non-refundable.

For all purchases made online, do kindly email us at [email protected] quoting your order ID and your reason for return (to exchange for a new size, for a refund, etc.) and return the shoes back to the following address:

Nelissa Hilman Ventures – Returns
C-3-3A Pacific Place Commercial Centre
Jalan PJU 1A/4, Ara Damansara
47301, Selangor
+603 7859 0930

Once we receive your parcel, we will notify you by email and we will process your return accordingly.

Kindly note that returns and exchanges are not applicable for sale items.
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