Same Day Delivery
Please be kindly notified that for the month of Ramadhan (27th May – 19th June 2017), the cut-off time for our same-day delivery service (within Klang Valley area only) is 11 am. Orders placed after 11 am will be sent out the very next day (excluding weekends and public holidays). Our cut-off date before the Raya holidays is on the 19th of June. Orders placed after the 19th of June will be processed and delivered on the 3rd of July.
Please also note that our office will be closed from the 23rd of June for the Raya festivities. We will be back at work starting on the 3rd of July so all emails and enquiries will be handled as soon as we’re back in the office.
Which areas are eligible for your same-day delivery service?
As much as we’d love for everyone to receive their parcel within the same day, we’re only able to carry out this service for customers within the Klang Valley (excluding Klang, Cyberjaya, Putrajaya and Sepang).
When can I expect to receive my order?
If you place your order before 12 pm, you’ll be able to receive your order that same day*. If you order after 12 pm, you’ll get your order the very next day. This only applies for orders placed from Monday to Friday. We’re unable to deliver on weekends and public holidays, so please allow an extra working day.
*Due to high traffic sales during peak periods, you might experience a delay in same-day delivery. Do allow one extra day for your shoes to arrive.
Can I track my parcel?
Unfortunately, we don’t have a tracking feature for our same-day delivery service just yet. We recommend that you choose an address where you or someone will be available during business hours to receive the parcel.
You will receive a text message when your parcel is being sent out from our warehouse. On the rare occasion where DropIt is unable to deliver your package on time or find your location, they will give you a call to inform you of the rescheduling of delivery or ask more of your delivery address.
Can I choose a specific date to receive my parcel?
Yes, you can. If you have a preferred date to receive your order, do email us at [email protected] as soon as you place your order and we’ll be more than able to accommodate your request.
Do you do Cash on Delivery (COD)?
Yes, we do. Just click on the option for COD at the check-out page under Payment Method. Kindly also note that COD is only applicable for locations within Klang Valley (excluding Cyberjaya, Putrajaya, Klang and Sepang).
Who is delivering my parcel?
Our same-day delivery service is currently being operated by DropIt.