Ordering Online

To shop with us, choose an item of your choice and proceed to checkout. If you have any discount code to use, click on ‘View Cart’ and enter your code accordingly. Once we’ve processed your order, you will get an email with an updated order status along with your tracking number.

We want you to receive your shoes as soon as possible which means we work efficiently to have it processed and delivered quickly. Any amendments to your order details and/or delivery address will not be entertained once your order has been processed and shipped. We won’t be able to change your order details and/or delivery address. Please confirm that all your details are correct prior to purchasing.

If you need assistance with your order, do inform us at [email protected].

Newsletter Sign-Up Promotions

Do kindly note that subscribing to our newsletter and registering an account with us are two different things and in order for you to use your Welcome discount, you must do both. Kindly also note that the Welcome discount code is only applicable for normal priced items. Sale and value buy items are not eligible for the Welcome discount.

1. Find the Register tab on our homepage.
2. Fill in your details accordingly.
3. When you’re ready to pay, click on ‘View Cart’ and find a tab that states ‘Use Coupon Code’ and key in your Welcome code.
4. You’re ready to check out and complete your purchase!

If you’re still facing problems in applying your discount code, please contact our customer service team at [email protected] for assistance.

All payments made on www.nelissahilman.com are secure. We accept Mastercard, Visa and PayPal. Payment via cash-on-delivery (COD), cheques or bank transfers are not accepted. 

Promo Codes
To enable promo codes, one must first log-in/register to an account with Nelissa Hilman. Promo codes cannot be used without logging into an account.
Promo codes are only applicable for normal-priced items, unless stated otherwise. 
Promo codes may also differ online and offline. Online exclusive codes does not necessarily reflect in prices offline. 
Offline promo codes are only exclusively available to use at our Bangsar Village II store. They are invalid and cannot be used at our other stockists. 
Discount cannot be exchanged for cash and is non-transferable and cannot be used in conjunction with any other existing offer or promotion.
Discount cannot be used to purchase gift cards.
Nelissa Hilman reserves the right to cancel this offer at any time, refuse to allow any individual to participate in this offer and amend the terms and conditions of our promo codes from time to time, with or without any prior notice.

Price Adjustments & Price Matching
Prices may vary between online and offline locations. Exclusive in-store promotions would not necessarily reflect for online purchases and this is true vice versa; online promotions would not be able to be redeemed in-store. We appreciate your kind understanding.

Sold Out
Our shoes are sold on a first come first serve basis. We aren’t able to reserve any item due to demand. Due to the way we source our leathers and materials and how we manufacture our collections means that some of our items are available in limited quantities. What we have in our inventory is shown on our website. All of our products require different lead times therefore we aren’t able to give you an exact date when a certain item will be back in stock.

If you’d like to check with our retail stores for stock or on restocking probability, you are most welcome to contact us at [email protected] or call +603 2720 1790 and we’ll gladly help you with any of your enquiries.

Final Sale
Final sale items are strictly non-refundable and non-exchangeable. This applies to all purchases made on www.nelissahilman.com and in-stores.