COVID-19

COVID-19 FAQ: WHAT IS NELISSA HILMAN DOING TO TAKE PRECAUTIONS?

We know that the developments of the COVID-19 outbreak have been extremely concerning. Like many of you, we are actively monitoring events and trying to do our part to take precautions and prevent the spread of the virus. Our thoughts are with those who've been affected and the safety of our teammates and customers is our top priority.

As the local situation quickly evolves, we are maintaining constant contact with our teams and partners. If you have any concerns or questions, please reach out directly to hello@nelissahilman.com  

 

COVID-19 FAQ: SINCE NELISSA HILMAN SHOES ARE LOCALLY MADE, WHAT IS HAPPENING ON THE GROUND?

Our local artisan and workshops have reopened following a temporary closure due to COVID-19 restrictions. While most of our orders will continue to ship on time, there are likely to be a few delays as we adapt our operations for social distancing, tiered shifts, and other safety measures including temperature checks.  We’ll continue to monitor our operations daily and inform customers individually on any changes to their order. Should you have any further questions, feel free to reach out to us.

 

COVID-19 FAQ: IS THE STORE OPEN?

In light of the second Conditional Movement Control Order (CMCO 2.0) in Selangor, Kuala Lumpur and Putrajaya, from 14th to 27th October, our Bangsar Village store will be open daily from 10.00am to 8.30pm. Please contact our team on WhatsApp (Monday to Friday, 10am to 5pm) should you have any questions. 

 

COVID-19 FAQ: WHERE IS MY ORDER?

We aim to ship your orders as quickly as possible. Once your order has been processed and is ready for delivery, we will send you shipping confirmation email along with your tracking number.

Following the enforcement of the Conditional Movement Control Order (CMCO) or Targeted Enhanced Movement Control Order (TEMCO) for Sabah, Klang, Kuala Lumpur, Putrajaya and Selangor, logistics will likely be impacted, so please anticipate a delay during this challenging time. We truly appreciate your patience and are doing our best to ensure you receive your orders soon.

If you do not receive your parcels within 5-7 days, please check-in with us at hello@nelissahilman.com or WhatsApp (Monday to Friday, 10am to 5pm) should you have any questions on whereabouts of your order. 

 

COVID-19 FAQ: HOW YOU CAN HELP 

We've gathered a list of relief funds for you to support the front liners and the vulnerable communities affected by the COVID-19 in Malaysia. If you have any you'd like to share, please update us the details and link to hello@nelissahilman.com

From 14th to 27th October 2020, we will be donating RM10 from every order to the COVID-19 Support Fund 2.0

Keep calm, stay safe, wash your hands and stay home.

 

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