COVID-19

COVID-19 FAQ: WHAT IS NELISSA HILMAN DOING TO TAKE PRECAUTIONS?

We know that the developments of the COVID-19 outbreak have been extremely concerning. Like many of you, we are actively monitoring events and trying to do our part to take precautions and prevent the spread of the virus. Our thoughts are with those who've been affected and the safety of our teammates and customers is our top priority.

As the local situation quickly evolves, we are maintaining constant contact with our teams and partners. If you have any concerns or questions, please reach out directly to us at hello@nelissahilman.com  

 

 COVID-19 FAQ: IS THE STORE OPEN?

In light of the second Movement Control Order (MCO 2.0) from 13th to 26th January 2021, our Bangsar Village outpost will remain close. We will update when it is safe to come and visit. Please contact our team on WhatsApp (Monday to Friday, 10am to 5pm) should you have any immediate questions. 

 

COVID-19 FAQ: WHERE IS MY ORDER?

We aim to ship your orders as quickly as possible. Once your order has been processed and is ready for delivery, we will send you shipping confirmation email along with your tracking number.

We are so sorry to have to bring you this news, but we regret to inform you that one of our office + warehouse staff has tested positive for Covid-19 on Saturday, 9th January 2021. The office + warehouse is temporarily closed from Monday, 11th until further notice. All office staff have undergone swab test and the results are negative. We will continue to self-isolate for the next 10 days and will be tested again before returning to the office (while adhering to the SOP). The office + warehouse has been sanitised to ensure the safety and well-being of the team and everyone else. 
Due to this, any online orders placed from Wednesday, 13th January 2021 onwards will be fulfilled on Wednesday, 20th January 2021. In a time of enforced isolation and Movement Control Order (MCO) online orders will be fulfilled twice weekly, starting 20th January 2021.
Once your order has been processed and is ready for delivery, we will send you a shipping confirmation email along with your tracking number. During this critical period, logistics will likely be impacted, so please anticipate a delay during this challenging time. We truly appreciate your patience and are doing our best to ensure you receive your orders soon.

Do check-in with us at hello@nelissahilman.com or WhatsApp (Monday to Friday, 10am to 5pm) should you have any questions on whereabouts of your order. 

Update from courier partner:  Please be informed that deliveries in Malaysia may experience some minor setback due to the MCO until further notice. Delivery and pick up service will also be affected due to the lockdown and limitation/restriction such as road closures and strict procedures. Please take note that our courier partner will experience a limited/cancellation flight schedule during this period.

 

COVID-19 FAQ: SINCE NELISSA HILMAN SHOES ARE LOCALLY MADE, WHAT IS HAPPENING ON THE GROUND?

Our local artisan and workshops have reopened following a temporary closure due to COVID-19 restrictions. While most of our orders will continue to ship on time, there are likely to be a few delays as we adapt our operations for social distancing, tiered shifts, and other safety measures including temperature checks.  We’ll continue to monitor our operations daily and inform customers individually on any changes to their order. Should you have any further questions, feel free to reach out to us.

 

COVID-19 FAQ: HOW YOU CAN HELP 

We've gathered a list of relief funds for you to support the front liners and the vulnerable communities affected by the COVID-19 in Malaysia. If you have any you'd like to share, please update us the details and link to hello@nelissahilman.com

Keep calm, stay safe, wash your hands and stay home.

 

Updated 13th January 2021. 

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