COVID-19 FAQ: WHAT IS NELISSA HILMAN DOING TO TAKE PRECAUTIONS?
We know that the developments of the COVID-19 outbreak have been extremely concerning. Like many of you, we are actively monitoring events and trying to do our part to take precautions and prevent the spread of the virus. Our thoughts are with those who've been affected and the safety of our teammates and customers is our top priority.
As the local situation quickly evolves, we are maintaining constant contact with our teams and partners. If you have any concerns or questions, please reach out directly to us at email@example.com
COVID-19 FAQ: IS THE STORE OPEN?
In light of the second Movement Control Order (MCO 2.0) from 13th to 26th January 2021, our Bangsar Village outpost will remain close. We will update when it is safe to come and visit. Please contact our team on WhatsApp (Monday to Friday, 10am to 5pm) should you have any immediate questions.
COVID-19 FAQ: WHERE IS MY ORDER?
We aim to ship your orders as quickly as possible. Once your order has been processed and is ready for delivery, we will send you shipping confirmation email along with your tracking number.
Update from courier partner: Please be informed that deliveries in Malaysia may experience some minor setback due to the MCO until further notice. Delivery and pick up service will also be affected due to the lockdown and limitation/restriction such as road closures and strict procedures. Please take note that our courier partner will experience a limited/cancellation flight schedule during this period.
COVID-19 FAQ: SINCE NELISSA HILMAN SHOES ARE LOCALLY MADE, WHAT IS HAPPENING ON THE GROUND?
Our local artisan and workshops have reopened following a temporary closure due to COVID-19 restrictions. While most of our orders will continue to ship on time, there are likely to be a few delays as we adapt our operations for social distancing, tiered shifts, and other safety measures including temperature checks. We’ll continue to monitor our operations daily and inform customers individually on any changes to their order. Should you have any further questions, feel free to reach out to us.
COVID-19 FAQ: HOW YOU CAN HELP
We've gathered a list of relief funds for you to support the front liners and the vulnerable communities affected by the COVID-19 in Malaysia. If you have any you'd like to share, please update us the details and link to firstname.lastname@example.org.
Keep calm, stay safe, wash your hands and stay home.
Updated 13th January 2021.