Domestic Shipping (within Malaysia)

*All shipping and delivery to Malaysian addresses are free when you shop above RM100. For all purchases below RM100, there will be a shipping fee of RM8.

For Klang Valley, delivery takes 1-3 working days. Kindly note that we are unable to deliver on weekends and public holidays. 

For shipping to other Malaysian states, delivery can vary from 1-3 working days. Deliveries are operated by Ninja Van.

International Shipping

Currently, we only offer international delivery to Singapore. We're working on getting to as many countries as we can but email help@nelissahilman.com and let us know where you're from! 

International delivery depends on two things; location and weight of item. Do kindly note that import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

All orders under MYR 300 will have a delivery fee of RM15 (~SGD5). All orders above MYR 300 will be entitled to complimentary shipping. 

Tracking Number

Once your order has been processed and is ready for delivery, Ninja Van will send you shipping confirmation email along with your tracking number.

Estimated Delivery Time

Orders placed before 11:00am will be processed and shipped out within 1-2 business days. Processing times do not include weekends and public holidays. Kindly note that we experience high volume of orders during our sale periods and this often results in delays in delivery – we apologise in advance for the inconvenience.

For Klang Valley: 1-2 business days
For the rest of Malaysia: 3-5 business days
For international orders, the following is a table of the estimated delivery time to your country. Do kindly note that parcels might be held in customs which would further delay in delivery – the following delivery time does not take into account the amount of time the parcel is held in customs.

Country
Delivery time
Shipped by
Singapore
4-5 business days
Ninja Van