For the first 3 months after the date of your online or Nelissa Hilman store purchase, we will attempt to repair all normal-priced items with a manufacturing defect in materials such as broken hardware or embellishment however there is no guarantee that the original parts are available. This is completely dependent on our supplier and manufacturers. All damage that are caused by normal wear and tear, accident, improper care, negligence or the natural breakdown of colours and materials over extended time and use are damages that would not be covered under our return policy. We strictly do not accept any repair requests for all sale and value buy items.

For all repairs, you can visit the various professional shoe care service for your shoes. For our Klang Valley customers, do email us at and we’ll be more than happy to provide you our recommended list of shoe care services.


Scotch guard shoes for protection and waterproofing. Use polish to renovate colour. Apply a natural shoe cream to moisture the leather and prevent from drying. Use a leather cleaner to remove staining and shine spray shoes to maintain a nice finish. We highly recommend WOLY.
It’s normal that overtime, softer leather may become dry and lose some of its natural finish. To overcome this, we recommend that you regularly apply a thin layer of nourishing cream and buff lightly with a cloth.


For suede products, we recommend pre-treating the leather with a suede protectant and avoiding any contact to weather or other liquids.
To prolong the life of your suede product, we recommend pre-treating the leather with a suede protectant and voiding exposure to weather or other liquids. We also recommend occasionally treating the leather with a suede brush, which can help smooth any marks or indentations on the surface.


When dusty or dirty, simply wipe the shoe down with a damp cloth with a little dish detergent. We find this effective in getting off most dirt and grime. Wipe with a micro fibre cloth to remove any water spots. You can also use petroleum jelly to rub onto your footwear to give the shoe its original shine.