Shipping

Domestic Shipping (within Malaysia)

All shipping and delivery to Malaysian addresses are free when you shop above RM100. For all purchases below RM100, there will be a shipping fee of RM8.

For Klang Valley, delivery takes 1-2 working days. Kindly note that we are unable to deliver on weekends and public holidays. Under ‘Order History’ in your Nelissa Hilman account, you may see the status of your order. You will also be able to find your tracking information there. Our Klang Valley deliveries are being operated by AsiaXpress and DHL.

For shipping to other Malaysian states, delivery can vary from 3-5 working days. Deliveries are operated by AsiaXpress.

International Shipping

We deliver to a list of countries. If your country isn’t listed under the graph below, do email us at [email protected] and we’ll assist you the best we can with your purchase/delivery. International delivery depends on two things; location and weight of item. Do kindly note that import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

The following are details on shipping and delivery costs:

Pairs Country
Singapore Indonesia Taiwan Australia South Korea France USA
Brunei Thailand Macao Japan New Zealand Switzerland United Kingdom
1 RM 40 RM 60 RM 80 RM 90 RM 110 RM 130 RM 160
2 RM 50 RM 75 RM 110 RM 120 RM 150 RM 180 RM 220
3 RM 60 RM 90 RM 130 RM 150 RM 180 RM 220 RM 280
4 RM 70 RM 110 RM 160 RM 180 RM 220 RM 270 RM 340

Tracking Number

Once your order has been processed and is ready for delivery, we’ll send you your tracking number for you to monitor your shipment’s progress. Do allow up to one working day for your tracking status to be updated. You can find all your tracking information as well as your order status under Order History in your Nelissa Hilman account.

Estimated Delivery Time

Orders placed before 11:00am will be processed and shipped out within 1-2 business days. Processing times do not include weekends and public holidays. Kindly note that we experience high volume of orders during our sale periods and this often results in delays in delivery – we apologise in advance for the inconvenience.

For Klang Valley: 1-2 business days
For the rest of Malaysia: 3-5 business days
For international orders, the following is a table of the estimated delivery time to your country. Do kindly note that parcels might be held in customs which would further delay in delivery – the following delivery time does not take into account the amount of time the parcel is held in customs.

Country Delivery time Shipped by
Singapore 4-5 business days PosMalaysia
Brunei 7-12 business days PosMalaysia
Indonesia 7-12 business days PosMalaysia
Thailand 7-12 business days PosMalaysia
Australia 7-14 business days PosMalaysia
USA 10-20 business days PosMalaysia
United Kingdom 10-20 business days PosMalaysia
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