1. Organiser

•      Organised by Nelissa Hilman Ventures Sdn. Bhd. (201101014725 (942858-T)), Suite 3.3, Block B, Pan Global Building, 1A Jalan Tandang, 46050 Petaling Jaya, Selangor (the Organiser).

•      Registering or making a Qualifying Purchase means you accept these T&Cs, our Terms of Service and Privacy Policy. These T&Cs prevail for this Campaign.

•      Nelissa Hilman Ventures Sdn. Bhd. has final judgement and decision on all matters relating to this Campaign, including eligibility, entries and winners. No appeals.

2. Campaign period and eligibility

•      Live on Nelissa Hilman's Instagram and YouTube: 11 November 2026, 7:00 PM to 10:30 PM (GMT+8).

•      Shopping window (Campaign Period): 7:00 PM to 10:30 PM. The exclusive link stays open after 10:30 PM, but later orders do not count towards any prize.

•      The Organiser's system time is the official time.

•      Open to Malaysian residents aged 18 and above with a Malaysian delivery address.

•      Not open to staff of the Organiser, its agencies, affiliates and live partners, or their immediate family.

•      Anyone under 18 or giving false details is disqualified and forfeits any prize.

3. How to take part

•      Register at the 11.11 Live page before the live starts. Your exclusive shopping link is emailed to you.

•      Buy Nelissa Hilman shoes or bags through that link during the Campaign Period.

•      An order qualifies (a Qualifying Purchase) if it spends RM300 and above, or if it includes an NS01 at any spend.

•      Net spend = amount paid after discounts and vouchers, excluding shipping.

•      Separate orders are not combined.

•      Every Qualifying Purchase counts towards Shopping On Us.

•      iPhone draw entries:

o      Spend RM300 and above = 1 entry

o      Buy an NS01 = 1 entry

•      Entries add up, with no limit. Customers can collect multiple entries by placing more orders.

•      Not eligible: purchases outside the Campaign Period, through other links, at Bangsar Village II or on any marketplace, including TikTok Shop.

•      Gift cards, alterations, repairs and shipping fees do not count towards the minimum spend.

•      Order email and contact details must match your registration.

4. Prizes

•      Grand Prize (1 winner): Apple iPhone 18 Pro (256GB) colour at the Organiser's choice. Worth approx. RM5,499.

•      Shopping On Us (6 winners): we pay back the amount paid for your order to your original payment method, up to RM350 per winner. This is a prize, separate from our exchange and store credit policy.

•      Total prize pool: approx. RM7,599.

•      Each person may win only one prize in the Campaign. Shopping On Us winners are not eligible for the iPhone draw.

•      Prizes cannot be exchanged, transferred or converted to cash.

•      Any amount above RM350 on a winning order is paid by the winner.

•      The Organiser may substitute a prize of similar or higher value.

•      Prize images are for illustration only.

•      Apple Inc. does not sponsor and is not linked to this Campaign. iPhone is a trademark of Apple Inc. Manufacturer's warranty applies.

5. Shopping On Us: 6 winners

•      No draw. Winners go by order of payment.

•      The 11th, 22nd, 33rd, 44th, 55th and 66th Qualifying Purchases each win Shopping On Us.

•      Only fully paid Qualifying Purchases through the exclusive link are counted: orders of RM300 and above, and orders that include the NS01.

•      Winners revealed on the live at 7:30 PM, 8:00 PM, 8:30 PM, 9:00 PM, 9:30 PM and 10:00 PM.

•      A position reached between reveals is announced at the next reveal. Positions reached after 10:00 PM are announced at 10:30 PM, before the iPhone draw.

•      If someone hits a second winning position, it passes to the next qualifying buyer.

•      Positions not reached by the end of the Campaign Period are not awarded.

•      If a winning order is cancelled or fully converted to store credit, the prize is forfeited and not passed on.

6. Grand Prize draw: iPhone 18 Pro

•      Drawn on 11 November 2026 at 10:30 PM (GMT+8), when the Campaign Period closes, and announced on the 11.11 live on Instagram and YouTube.

•      To enter the iPhone draw, answer a question asked by the host on the live from 10:00 PM. Comment the correct answer together with one of your order numbers before 10:30 PM. One correct answer covers all entries from your orders.

•      Draw method: random number generator shown on the live, witnessed by Nelissa Hilman and team.

•      Includes entries from all fully paid Qualifying Purchases made by the close of the Campaign Period, from customers who answered the live question correctly. Orders cancelled before the draw are excluded.

•      More entries mean more chances. Shopping On Us winners are removed from the draw, including all of their entries from other orders.

7. Winner announcement and claim

•      Shopping On Us winners are announced on the 11.11 live. The iPhone winner is announced on 11 November 2026 at 10:30 PM (GMT+8).

•      Winners are named by order number, first name and last initial. Results are provisional until verified.

•      We contact winners by email and phone within 3 working days of announcement.

•      Winners must reply within [5] working days, or the prize is forfeited. A forfeited iPhone goes to the next reserve winner.

•      Winners provide their order number and MyKad (or passport, for permanent residents) for verification.

•      iPhone delivered or collected at Bangsar Village II within [30] days after the winning order's exchange window closes and the winner is verified.

•      Shopping On Us prizes are refunded to the original payment method within 14 days of the winner being verified.

•      We will never ask winners to pay a fee or share passwords, OTPs or banking PINs.

•      Any taxes or personal costs from a prize are the winner's responsibility.

8. Exchanges, store credit and disqualification

•      Campaign orders are not refundable. Our standard exchange and store credit policy applies, except where the law requires otherwise, such as for faulty goods. An order that is cancelled or fully converted to store credit loses its Shopping On Us prize and all its draw entries.

•      Converting part of an order to store credit so that it falls below RM300 loses its RM300 entry.

•      Exchanging the NS01 for a different product, or for store credit, loses its NS01 entry. Swapping to another NS01 colour does not.

•      An order loses its Shopping On Us prize once it no longer qualifies, meaning it is below RM300 and holds no NS01.

•      Once a Shopping On Us prize is refunded, that order can be exchanged for another product but cannot be converted to store credit.

•      Exchanges of equal or higher value do not affect eligibility. If an exchange lowers the order value, the new value applies.

•      If the iPhone winning order is cancelled or converted to store credit after the draw, the iPhone must be returned or its value repaid.

•      We may disqualify anyone for fraud, bulk or automated orders, multiple identities or any breach of these T&Cs.

9. Personal data and publicity

•      Personal data is handled under the PDPA 2010 and our Privacy Policy.

•      Registering subscribes you to our mailing list. You can unsubscribe anytime.

•      ID copies are deleted within [60] days of prize delivery.

•      Winners' first name, last initial and state may be published. Winners may opt out of photos and videos when accepting the prize.

•      The live may be recorded and shared, including public comments.

10. General

•      We may amend these T&Cs or change the Campaign at any time. Updates are posted on the 11.11 Live page.

•      If the live is interrupted by technical issues or platform outages, we may reschedule it or extend the Campaign Period.

•      We are not liable for loss arising from the Campaign or prizes, except where the law does not allow this. Your rights under the Consumer Protection Act 1999 are not affected.

•      Our standard pricing, shipping, exchange and store credit policies apply.

•      Governed by Malaysian law.

•      The English version prevails over any translation.

•      Enquiries: info@nelissahilman.com or WhatsApp 011-6319 3050 (Mon to Fri, 10:00 AM to 6:00 PM).

 

Updated 11 November 2026.