To shop with us, choose an item of your choice and proceed to checkout. If you have a discount code to use, you can enter your code at Check Out. Once you've placed your order and successfully checked out, we'll send you an order confirmation email. When we've processed your order and it's all ready to be delivered to you, we'll send you another email along with your tracking information. 

We want you to receive your shoes as soon as possible which means we work efficiently to have it processed and delivered quickly. Any amendments to your order details and/or delivery address will not be entertained once your order has been processed and shipped as we won’t be able to change your order details and/or delivery address. Please confirm that all your details are correct prior to purchasing.

As part of our ongoing efforts to practice sustainability, we won’t be providing receipts with your parcels. Instead, you can find your full summary and receipt of your order in your email once you complete your purchase. More convenient for you and kinder to mother Earth. 

If you need help with your order, do inform us at and we’ll be more than happy to assist you further.

Newsletter Sign-Up Promotions
Do kindly note that subscribing to our newsletter and registering an account with us are two different things and in order for you to use your Welcome discount, you must do both. 

If you’re facing problems in applying your discount code, please contact our customer service team at for assistance.

All payments made on are secure. We accept Mastercard, Visa and PayPal. Payment via cash-on-delivery (COD), cheques or bank transfers are not accepted. 

Promo Codes
To enable promo codes, one must first log-in/register to an account with Nelissa Hilman. Promo codes cannot be used without logging into an account.
Promo codes are only applicable for normal-priced items, unless stated otherwise. 
Promo codes may also differ online and offline. Online exclusive codes does not necessarily reflect in prices offline. 
Offline promo codes are only exclusively available to use at our Bangsar Village II and Sunway Pyramid store. They are invalid and cannot be used at our other stockists. 
Discount cannot be exchanged for cash and is non-transferable and cannot be used in conjunction with any other existing offer or promotion.
No two discount codes can be used at the same time. Only one discount code can be used for each purchase.
Discount cannot be used to purchase gift cards.
Nelissa Hilman reserves the right to cancel this offer at any time, refuse to allow any individual to participate in this offer and amend the terms and conditions of our promo codes from time to time, with or without any prior notice.

Price Adjustments & Price Matching
Prices may vary between online and offline locations. Exclusive in-store promotions would not necessarily reflect for online purchases and this is true vice versa; online promotions would not be able to be redeemed in-store. For example, our Welcome code is not applicable for use in-store. 

Sold Out
Our shoes are sold on a first come first serve basis. We aren’t able to reserve any item due to demand. Due to the way we source our leathers and materials and how we manufacture our collections, this means that some of our items are available in limited quantities. What we have in our inventory is shown on our website. All of our products require different lead times therefore we aren’t able to give you an exact date when a certain item will be back in stock.

If you’d like to check with our retail stores for stock or on restocking probability, you are most welcome to contact us at or call +603 2201 7139 and we’ll gladly help you with any of your enquiries.

Final Sale
Final sale items are strictly non-refundable and non-exchangeable. This applies to all purchases made on and in-stores.