Returns & Exchanges
In light of the development of the COVID-19 pandemic and the Malaysian Government response, by now we are all aware of the severity of virus and with the situation evolving quickly, we must all do our part in slowing the spread of virus and #flattenthecurve.
From 18th March 2020 until 31st March 2020, for all outgoing return deliveries, logistics will likely be impacted, so please anticipate a delay during this difficult time.
Our retail store at Bangsar Village, Kuala Lumpur will also be closed from 18th March 2020 to 31st March 2020.
For further assistance, you can connect with our customer service team at firstname.lastname@example.org and we'll do our best to help.
Thank you for your continued support.
Stay safe and take care.
RETURN POLICY DETAILS
No order is complete until you are fully satisfied. Kindly note that sale and value buy items are strictly non-exchangeable and non-refundable. Except for sale and value buy items, you have 14 days from the date you receive your shoes to return an item for a different colour or size (if it’s the same price or more). We aim to issue you a full refund within 14 days from when your return is registered at our warehouse (or refund the difference, if any, in the case of exchange).
Please ensure that all items are returned clean, unworn and have all of their tags and original packaging intact. Shoes must be returned with their original boxes. Naturally, any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. worn, washed, soiled or damaged) will not be refunded and will be sent back to you.
For all local and international orders, all shipping costs back to the warehouse and/or store for returns will be borne by the customer.
For more assistance, contact our customer service team at email@example.com or call us at +603 2720 1790 (Daily 10am to 8pm).
REQUEST AN EXCHANGE
We understand that sometimes shoes don't always fit perfectly the first time you buy it. And we're here to help. Do kindly note that sale and value buy items are strictly non-exchangeable and non-refundable.
For all exchanges, please submit a request for exchange here or copy+paste the link below to begin your exchange/return process.
Once your request has been approved, we'll send you a notification email along with instructions on how to return.
Request a Refund
We will only be able to grant refunds in the form of store credit.
For all refunds, please submit a request for refund here. Do kindly note that refunds will only be granted if the items received are in its original packaging, clean, unworn and undamaged. Should we find items to not meet these conditions, we will reject the refund request and the item(s) will be sent back to you.
Once your refund request has been approved, we'll send you a notification email and your store credit will be reflected within 5 working days.