Shipping & Delivery

ORDERING ONLINE

Once you've placed your order and successfully checked out, we'll send you an order confirmation email. When we've processed your order, and it's all ready to be delivered to you, we'll send you another email along with your tracking information. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once you place your order, our team will have it packed and shipped out within 2 working days (Monday to Friday). Please expect to receive your order within 3-5 working days.

If you don't receive your order after 7 days of receiving your confirmation email, please email us at hello@nelissahilman.com

We experience a high volume of orders during festive seasons, so it may take a few extra days for your order to arrive. Thank you for your patience.

STORE PICK UP

Note: This service is only available until 10th May 2021

You may collect your order from our store within 24 hours after purchasing. Please note, this service is only available Monday to Friday (excluding public holidays). An email will be sent to you once your order is at the store and ready to be collected. Your order will be kept at the store for 7 days from the date of purchase. If it is not picked up after 7 days, your order will be returned back to our warehouse. If you would like it to be reshipped, do email us at hello@nelissahilman.com

SAME-DAY DELIVERY

Note: This service is only available until 10th May 2021

This option is only available for orders made before 12pm, Monday to Friday (excluding public holidays). These are of coverage for same-day delivery are Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, and Ampang. You can expect to receive your order within 4 hours after purchasing. Delivery is free for purchases above RM300. For orders below RM300, a flat-rate of RM20 will apply as shipping fee upon check out.

How do I track my order?

If you have the Grab app installed on your mobile phone and have used the same phone number registered to your Grab account when placing your order on our website, you will receive push notifications on the status of your order via the app. If your phone number is not registered to a Grab account, the status of your delivery will be delivered to you via SMS. We also send updates on your order status via email.

What if my order is not delivered?

The order will be sent back to our warehouse and it will be automatically cancelled. The amount paid for your order will be refunded. However, the delivery fee will not be refunded as our delivery partners need to be compensated for making the effort to deliver the order to your doorstep.

NEXT-DAY DELIVERY

Note: This service is only available until 10th May 2021

This option is only available for orders made before 12pm, Monday to Friday (excluding public holidays). The areas of coverage for next-day delivery are Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Ampang, Cheras, Serdang, and Bangi. You can expect to receive your order within 24 hours after purchasing. Delivery is free for purchases above RM150. For orders below RM150, a shipping fee will apply upon check out. For a list of coverage area you may refer here.

HOW MUCH IS SHIPPING?

We offer free shipping within Peninsular Malaysia for orders above RM150. For orders below RM150, a shipping fee will apply at checkout. For orders to East Malaysia, you may refer to the table below.

Sabah, Sarawak and Labuan 1 pair 2-3 pairs  4-6 pairs
Express (3-5 days) RM40 RM70 RM160
Standard (10-14 days) RM30 RM50 RM100

DO YOU SHIP INTERNATIONALLY?

We offer international shipping to Brunei, Singapore, Jakarta, Thailand, Hong Kong, UAE, and the United Kingdom. You can refer to the table below for international shipping rates by our courier partners.  

Singapore

1 pair 2-3 pairs  4-6 pairs

Express (3-7 days)

RM90 RM120 RM180

Standard (10-14 days)

RM30 RM60 RM90  

Brunei

1 pair 2-3 pairs  4-6 pairs

Express (3-5 days)

RM150 RM280 RM450

Hong Kong SAR

1 pair 2-3 pairs  4-6 pairs

TNT Express (3-7 days)

RM100 RM160 n/a

Jakarta

1 pair 2-3 pairs  4-6 pairs

Express (3-5 days)

RM100 RM150 RM200 

Thailand

1 pair 2-3 pairs  4-6 pairs

Express (3-5 days)

RM100 RM160 N/A

United Arab Emirates

1 pair 2-3 pairs  4-6 pairs
FedEX Priority (3-7 days) RM450 RM700 N/A
TNT Express (3-7 days) RM350 RM550 N/A

United Kingdom

1 pair 2-3 pairs  4-6 pairs
Aramex express (2-5 days) RM200 RM550 750
TNT Express (3-7 days) RM150 RM250 380

 

If your country isn't listed above, please email us at hello@nelissahilman.com and we'll try our best to help.

All international orders are subject to their respective country's customs and import duty fees. The importing country will determine your customs and import duty fees upon arrival of your order based on your product value. These fees are not included in your order and shipping cost. The parcel recipient must pay all customs and import duty fees.