SAME DAY DELIVERY

Happy to announce that we now offer same day delivery service!

This service is only available for all Klang Valley addresses, for orders placed before 3pm on business days only. Kindly note that we won't be able to fulfill same day delivery for public holidays or weekends. 

All you have to do is click on the 'Same Day Delivery' option at our checkout stage and the RM30 fee will be reflected in your total price. 

Once processed, you will receive an update notification by Lalamove on the progress of your delivery.

In the case where same day delivery is not possible, the RM30 will be refunded to you via store credit only.

Our same day delivery service is operated by our friends at Lalamove.

DOMESTIC SHIPPING

*All shipping and delivery to Malaysian addresses are free when you shop above RM100. For all purchases below RM100, there will be a shipping fee of RM8.

For Klang Valley, delivery takes 1-3 working days. Kindly note that we are unable to deliver on weekends and public holidays. 

For shipping to other Malaysian states, delivery can vary from 1-3 working days. Deliveries are operated by Ninja Van.

INTERNATIONAL SHIPPING

Currently, we only offer international delivery to Singapore. We're working on getting to as many countries as we can but email help@nelissahilman.com and let us know where you're from! 

International delivery depends on two things; location and weight of item. Do kindly note that import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

All orders under MYR 300 will have a delivery fee of RM15 (~SGD5). All orders above MYR 300 will be entitled to complimentary shipping. 

TRACKING NUMBER

Once your order has been processed and is ready for delivery, Ninja Van will send you shipping confirmation email along with your tracking number.

ESTIMATED DELIVERY TIME

Orders placed before 11:00am will be processed and shipped out within 1-2 business days. Processing times do not include weekends and public holidays. Kindly note that we experience high volume of orders during our sale periods and this often results in delays in delivery – we apologise in advance for the inconvenience.

For Klang Valley: 1-2 business days
For the rest of Malaysia: 3-5 business days
For international orders, the following is a table of the estimated delivery time to your country. Do kindly note that parcels might be held in customs which would further delay in delivery – the following delivery time does not take into account the amount of time the parcel is held in customs.

Country
Delivery time
Shipped by
Singapore
4-5 business days
Ninja Van