DOMESTIC SHIPPING (MALAYSIA)

We are working with our 3PL partner, TresGo for all domestic deliveries and returns

All delivery to Peninsular Malaysia addresses are complimentary when you shop above RM100.

For purchases below RM100, there will be a shipping fee of RM8. 

Shipping to Sabah and Sarawak will be charged based on the following:

1 pair : RM10

2 pairs: RM20

3 pairs: RM30

Orders placed before 11:00am will be processed and shipped out within 1-3 business days. Processing times do not include weekends and public holidays. Kindly note that we experience high volume of orders during our sale periods and this often results in delays in delivery – we apologise in advance for the inconvenience.

For Klang Valley: 1-3 business days
For the rest of Malaysia: 3-5 business days

For any inquiries regarding your parcel (domestic) including but not limited to late deliveries, status of delivery and all other complaints, please contact EasyParcel at https://easyparcel.my or directly to the courier companies: 

Pos Laju at 1300-300-300;
DHL at 1 800 888 388 or
Skynet at 03 56239090 

For any inquiries regarding your international parcel and domestic/international delivery via Fedex, please contact TresGo



INTERNATIONAL SHIPPING

We now offer international delivery to Singapore, Brunei, Australia, UAE, UK and the US.

Shipping rates will  be shown at checkout. We're working on getting to as many countries as we can but email help@nelissahilman.com and let us know where you're from. 

Below are the list of countries and estimated delivery rates:-

Country

Estimated Delivery Rates (express shipping via Fedex)

1 pair

2-3 pairs

4-6 pairs

Singapore

(3-5 days)

RM30

(~SGD10)

RM60

(~SGD20)

RM90

(~SGD30)

Brunei

(3-5 days)

RM60

(~BND20)

RM150

(~BND50)

RM270

(~BND90)

Australia

(3-5 days)

RM60

(~AUD20)

RM150

(~AUD50)

RM260

(~AUD90)

United Kingdom

(5-7 days)

RM75

(~GBP15)

RM160

(~GBP30)

RM290

(~GBP60)

UAE

(5-7 days)

RM56

(~AED50)

RM130

(~AED115)

RM250

(~AED220)

United Status

(5-7 days)

RM65

(~USD15)

RM190

(~USD45)

RM320

(~USD75)

 

For international orders, do kindly note that parcels might be held in customs which would further delay in delivery – the following delivery time does not take into account the amount of time the parcel is held in customs.


Also kindly note that import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

For any inquiries regarding your international parcel and domestic/international delivery via Fedex, please contact TresGo

TRACKING NUMBER

Once your order has been processed and is ready for delivery, our 3PL partner, TresGo will send you shipping confirmation email along with your tracking number.

 

SAME DAY DELIVERY

From time-to-time, we may offer same-day delivery. This service is only available for all Klang Valley addresses, for orders placed before 3pm on business days only. Kindly note that we won't be able to fulfill same day delivery for public holidays, weekends or during sale period. 

All you have to do is click on the 'Same Day Delivery' option at our checkout stage and the RM30 fee will be reflected in your total price. 

In the case where same day delivery is not possible, the RM30 will be refunded to you via store credit only.